About us eBay Policies Procedures

Who we are.-

Everfull auction services are run by Ahayo, LLC -- USA!. (DBA everfull.com).
Everfull proudly serves the eBay community with: knowledge about our products, good communication and
quick responsiveness. We strive to provide quality products at the best possible prices, by starting auctions
near or below costs and allowing customers to determine the final price of the goods through eBay's
auctions system.

www.everfull.com

Our Products.-

Once the products are placed onto eBay's table, it is up to the customers to pick the best fruits, as we
finish with the supply of the particular family of products and we move to the next.  All products meet
our quality standards while offering best prices with kits ready to meet each particular customer needs.
Note: You will receive the items shown in pictures, either in silver or in black based on availability. The
retail box might also change to facilitate shipping. If you have any color preference or specail size
request, it will need to be submited inside payment (e.g. paypal-note).

** ALL OUR PRODUCTS ARE BRAND NEW **

Contact information.-

Please feel free to send us an email any time:

s a l e s @ e v e r f u l l . com

For your convinience we have a toll free number. We promise not to make wait... If we are not available
or we are busy attending other customers, you can just leave us a voicemail describing your problem,
please include the item# and your userID
. We will investigate your case and either call you back or
send you an email through ebay.

1 866 664 FULL (1 866 664 3855)

We answer all emails (24/7). If you do not receive an answer from us, please check your spam inbox
or send us an alternative email inside your message.
Please include the item# as reference on checks or Money Orders, e-mail subjects, returns, exchanges,
etc..

Store/Office: Research Triangle Park, NC 27517
Shipping Location: 2. Grawn, MI 49637

The best way to contact us is through eBay's contact seller link inside any particular item listing. In this way,
ebay will include ebay's item number and title as reference so we can expedite an answers.

We have the same policies and procedures for all our auctions.

Exchanges or Correction.-

Exchanges are accepted within 10 days of receiving your item. If for any reason, you decide you would like
to exchange the product or kit version, we will be glad to help you. We will exchange any item If the item is
of equal or lesser value, you just pay shipping and handling. If the item is faulty we will cover all shipping
and handling costs.

Exchange Procedure:

  1. Send us an email including ebay's item# and your ebay user id (subject: item# ,exchange).
  2. Please let us help you. If you do not see the item you need in our ebay store, please include
    a detail explanation of what are you looking for. In most cases, it will be a difference size or
    kit version. Please include details about your camera.
  3. We will send you the address where the item needs to be sent and an RMA#. If at all possible,
    please include a copy of your email above. Please include ebay's item# as reference on
    the package.
  4. We will inspect the returned product and send you a new one immediately after.

Product Returns.-

 Returns are accepted within 10 days from delivery date.

   We do accept returns, no questions asked.

  • Shipping and handling is non-refundable.
  • $5 plus 10% of total paid price is charged as a re-stocking fee.
  • The item must be in intact conditions.
  • Refunds through paypal are free of charge, any other form of
    payment will have an additional $10 processing fee.

Return Procedure:

  1. Send us an email including ebay's item# and your ebay user id (subject: item# ,exchange).
  2. We will send you the address where the item needs to be sent and an RMA#.
     Please print that number clearly outside the box as reference.
  3. Include ebay's item#, your user-id, paypal transaction_ID or the refund's payment method.
  4. We will inspect the returned product and refund proper amount immediately after.

Bidding mistakes.-

    If you have made a bidding mistake, you can retrieve your bid within certain time.

  • Please contact ebay immediately if you need help.
  • If your mistaken bid ends up winning the auction, and you still want to get out of the
    contract, we will charge a $5 or 10% of the final value (whichever higher). This process
    has to be started within 10 days of the closing day and might take a few days to complete.
  • This processing fee will include cleaning your account with ebay by mutual agreement.

Bidding mistake clean-up procedure:
(avoid receiving an strike*)

  1. Send us an email (subject item#, bidding mistake) so we may invoice you.
  2. This processing fee will include cleaning your account with ebay by mutual agreement
    (eBay will ask you to agree before we can close the case).

Note: Delivery address changes, and size changes are accepted, but only if submited
as a paypal-note when paying via PayPal or iniside envelope note when payment by
Mail (such as Money Order).
PayPal protection mechanisms will be eliminated
when shipping to a non-confimed/unverified mailing/shipping address.

* Non paying bidders will receive an strike and could be banned from eBay perpetually.

Invoicing.-

  • We have the easiest payment process in eBay, without any complicated third
    party check-outs.
  • All credit cards are securely processed by www.paypal.com or www.bidpay.com.
    Your privacy and data is completely guaranteed. We hate spam as much as you do...
  • eBay will send an invoice automatically as soon as the auction ends.
  • If you are buying more items from us, please wait until you win all your items
    and ask for an invoice, we offer great shipping discounts for combined shipments.
  • If you are paying by mail, please complete eBay's check-out process to let them know.
  • If your payment is not received within a week, a payment reminded will be sent
    automatically by ebay's SMP.
  • If you are paying by mail, please follow eBay's check out procedure to keep them
    up to date.
  • Please feel free to ask any questions during this process

Shipping Procedures.-

 

We dream about carrying light.  But at the moment, we can only try to
emulate its speed.  Thanks to state of the art integration of our
system into the United States Postal Services main servers.

We offer tracking / confirmation numbers, shipping insurance and the
most efficient labeling process to avoid any mistakes.

Anywhere in the United States.-

   We provide all of the major FedEx, DHL
and USPS delivery methods. As a general
rule, USPS first class mail will be used for
packages that weigh from:
1 to 8 ounces. >From 9 ounces to 2 pounds,
USPS priority mail is cost effective and for
2 pounds and over, DHL or FedEx ground
are the most commonly used delivery carriers.
All items will be sent with a confirmation number.

Worldwide shipping .-

   We spend extra efforts on the handling of  international orders in order to provide a customs friendly service to expedite delivery  -- All items are shipped as gifts or samples.
Most common destination in Europe: UK, Germany, Norway, Sweden,  Finland, Belgium, Italy, France, Russia and many others.  Please trust our experience.  We have learned about custom's procedures and timing to many many countries.

Destinations elsewhere: New Zeeland, Australia, Asia and South America. and of course Canada (we love Canada !).

Everfull focuses on good packing material for maximum protection while maximizing efficiency. 

We process most purchases within the
same day.

All Buy-it-Now purchases are given
priority on our queing system..

Feedback.-

Your feedback is very important to us. If you are not completely satisfied with our products or service, please give us the
pportunity help you before leaving us bad or neutral feedback. 
Our system will reciprocate your feedback within a week. 
Please write to us as a friend. We are here to help you. 
We love our customers and try our best to see you happy
after purchasing our products.

 

©2006 Copyright Ahayo LLC